Privacy Policy
Discover how WebHostingM protects your personal information. Our Privacy Policy outlines our commitment to safeguarding your data, ensuring transparency, and complying with privacy regulations. Your trust is our priority. Last updated: September 11, 2024

1. Introduction

This Privacy Notice for WebHostingM ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our Services ("Services"), including when you:


  • Visit our website at www.webhostingm.com, or any website of ours that links to this Privacy Notice.
  • Use our web hosting Services. WebHostingM is a one-stop shop for all your web hosting needs. From budget-friendly simple website hosting, reseller hosting to monthly VPS, cloud VMs with cPanel, Plesk, WP Squared, or Webuzo control panel, WebHostingM, an official cPanel, CloudLinux, Plesk, WHMCS partner is the cloud web hosting provider you need.
  • Engage with us in other related ways, including any sales, marketing, or events.

WebHostingM is responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, or have any questions or concerns, please contact us at team+privacy@webhostingm.com.


SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.


  • Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example, your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
  • Do we collect any information from third parties? We do not collect any information from third parties.
  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. Learn more about how we process your information.
  • How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Learn more about how we keep your information safe.
  • How do you exercise your rights? The easiest way to exercise your rights is by visiting https://webhostingm.com/data-request, or by contacting us. We will consider and act upon any request under applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us


We collect personal information that you provide to us.


We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services when you participate in activities on the Services, or otherwise when you contact us.


Personal Information Provided by You.


The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:


  • names
  • phone numbers
  • email addresses
  • usernames
  • passwords
  • billing addresses
  • debit/credit card numbers
  • contact or authentication data
  • contact preferences

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe and PayPal. You may find their privacy notice link(s) here: https://stripe.com/privacy and https://www.paypal.com/us/legalhub/privacy-full.


Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media accounts. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described below.


All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.


Information automatically collected

Some information such as your Internet Protocol (IP) address and/or browser and device characteristics is collected automatically when you visit our Services.


We may automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.


Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://webhostingm.com/cookie-policy.


The information we collect includes:


  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages, and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Google API: Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.


2. HOW DO WE PROCESS YOUR INFORMATION?

We only process your personal information when we believe it is necessary, and we have a valid legal reason (i.e., legal basis) to do so under applicable law, such as:


  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate the delivery of Services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and Services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
  • With your consent (a) to comply with laws; (b) to provide you with Services; (c) to fulfill our contractual obligations; (d) to protect your rights (e) to fulfill our legitimate business interests

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.


We process your personal information for a variety of reasons, depending on how you interact with our Services, including:



For EU or UK Residents:


The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. These legal bases include:


  • Consent: We may process your information if you have given us permission for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
  • Performance of a Contract: We may process your personal information when it is necessary to fulfill our contractual obligations to you, such as providing our Services or at your request before entering into a contract.
  • Legitimate Interests: We may process your information to achieve our legitimate business interests, as long as these interests do not outweigh your rights and freedoms. Examples include:
    • Sending information about special offers and discounts on our products and Services
    • Analyzing how our Services are used to improve them
    • Supporting our marketing activities
    • Diagnosing problems and preventing fraudulent activities
    • Improving user experience

  • Legal Obligations: We may process your information to comply with legal obligations, such as cooperating with law enforcement, defending legal rights, or providing information in litigation.
  • Vital Interests: We may process your information to protect your vital interests or the interests of a third party in situations involving potential threats to anyone's safety.

For Canadian Residents:

We may process your information with your specific (express) or inferred (implied) consent. You can withdraw your consent at any time.


In exceptional cases, we may process your information without consent, such as:


  • If collection is clearly in the individual's interests and consent cannot be obtained in time
  • For fraud detection or prevention
  • For business transactions under certain conditions
  • For witness statements necessary for insurance claims
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If financial abuse is suspected
  • If it is reasonable to expect that seeking consent would compromise the accuracy of the information during an investigation
  • To comply with subpoenas, court orders, or other legal requirements
  • For employment-related information consistent with the original purpose of collection
  • For journalistic, artistic, or literary purposes
  • If the information is publicly available and specified by regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your information in specific situations and/or with the following categories of third parties:


Vendors, Consultants, and Third-Party Service Providers:

We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform Services on our behalf. These third parties are bound by contracts designed to safeguard your personal information, and they cannot use or share your data without our instruction.


The categories of third parties we may share information with include:


  • Cloud computing Services
  • User account registration and authentication Services
  • Payment processors
  • Performance monitoring tools
  • Affiliate marketing programs

Business Transfers:

We may share or transfer your information during negotiations of, or in connection with, mergers, sales of company assets, financing, or acquisitions of all or part of our business.


5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information.


We use cookies and similar technologies (like web beacons and pixels) to help maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with site functions. Third parties may also use these technologies for analytics and advertising purposes, such as displaying tailored advertisements or sending reminders.


You can opt out of these tracking technologies as described in our Cookie Notice.


Google Analytics:

We may use Google Analytics to analyze the use of our Services. Google Analytics Advertising Features we may use include:


  • Remarketing with Google Analytics
  • Google Analytics Demographics and Interests Reporting

To opt out of Google Analytics tracking, visit Google Analytics Opt-out. For more information on Google’s privacy practices, visit the Google Privacy & Terms page.


6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.


Our Services offer you the ability to register and log in using your third-party social media account details (e.g., Facebook or X logins). When you choose to do this, we receive certain profile information from your social media provider, which may include:


  • Name
  • Email address
  • Friends list
  • Profile picture
  • Other public information you choose to share

We will only use this information for the purposes described in this Privacy Notice or those made clear to you on the relevant Services. Please note that we do not control or are responsible for how your social media provider uses your personal information. We recommend reviewing their privacy notices to understand how they handle your data and how you can manage your privacy preferences on their platforms.


7. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.


We will only retain your personal information for the period necessary to fulfill the purposes set out in this Privacy Notice, unless a longer retention period is required by law (e.g., tax, accounting, or other legal obligations).


  • No purpose in this notice will require us to keep your personal information for longer than four (4) months past the start of the idle period of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either:


  • Delete it
  • Anonymize it
  • Securely store and isolate it from further processing until deletion is possible (if immediate deletion is not feasible due to storage in backup archives).

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organizational and technical security measures.


We have implemented appropriate security measures to safeguard your personal information. However, despite these efforts, no electronic transmission or storage system can be 100% secure. Therefore, we cannot guarantee that unauthorized third parties (e.g., hackers or cybercriminals) will not access your information.


Please understand that transmitting personal information to and from our Services is done at your own risk. We encourage you to access our Services within a secure environment.


9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights that grant you greater access to and control over your personal information.


If you reside in certain regions (e.g., US, EEA, UK, Switzerland, Canada), you may have the following rights under applicable data protection laws:


  1. Request access and obtain a copy of your personal information.
  2. Request rectification or erasure of your personal information.
  3. Restrict the processing of your personal information.
  4. Data portability, where applicable.
  5. Object to automated decision-making.

You can make these requests by contacting us using the details provided in the "How Can You Contact Us About This Notice?" section below. We will respond to requests according to applicable data protection laws.


  • Withdrawing your consent:
    If we are relying on your consent to process your information, you may withdraw your consent at any time by contacting us using the details provided below or by updating your preferences. Please note that withdrawing your consent will not affect the lawfulness of processing carried out prior to its withdrawal.
  • Opting out of marketing communications:
    You may unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or by contacting us directly. You will be removed from our marketing lists, but we may still communicate with you for non-marketing purposes (e.g., account-related messages).

Account Information

If you would like to review or change your account information or terminate your account, you can:


  1. Log in to your account settings and update your user account.
  2. Contact us using the contact information provided below.

Upon receiving a termination request, we will deactivate or delete your account and information from our active databases. However, we may retain some information to prevent fraud, troubleshoot issues, assist with investigations, or comply with legal requirements.


Cookies and Similar Technologies

Most browsers are set to accept cookies by default. You may remove or reject cookies by adjusting your browser settings. Please note that removing or rejecting cookies may affect certain features or Services on our website.


For more details, please see our Cookie Notice.


If you have any questions or comments about your privacy rights, feel free to email us at:
team+privacy@webhostingm.com


10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers, along with some mobile operating systems and applications, include a Do-Not-Track (DNT) feature. This setting allows you to signal your privacy preference not to have data about your online browsing activities monitored and collected.


Currently, there is no uniform technology standard for recognizing and implementing DNT signals. As a result, we do not respond to DNT browser signals or any other mechanism that communicates your choice not to be tracked online. If a standard for online tracking is adopted in the future, we will inform you about it in a revised version of this Privacy Notice.


California law requires us to inform you how we respond to web browser DNT signals. Since there is no industry or legal standard for recognizing or honoring DNT signals at this time, we do not respond to them.


11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to:


  • Request access to and receive details about the personal information we maintain about you and how we process it.
  • Correct inaccuracies in your personal information.
  • Obtain a copy of or delete your personal information.
  • Withdraw your consent to our processing of your personal information.

These rights may be limited in some circumstances by applicable law. More information is provided below.


Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:


Compare All WordPress Plans
Category Examples Collected
A. Identifiers Contact details (real name, postal address, email, etc.) YES
B. Personal information (California statute) Name, contact info, education, employment YES
C. Protected classification Gender, age, race, marital status NO
D. Commercial information Transaction info, purchase history YES
E. Biometric information Fingerprints, voice prints NO
F. Internet activity Browsing history, online behavior NO
G. Geolocation data Device location NO
H. Audio, electronic, sensory info Images, audio or video recordings NO
I. Professional information Business contact details, job title NO
J. Education information Student records NO
K. Inferences Profiles drawn from collected data NO
L. Sensitive personal information   NO
 

We may also collect personal information outside of these categories when you interact with us through customer support, surveys, or contests.


How We Use and Retain Collected Personal Information

We will use and retain the collected personal information as needed to provide our Services as long as the user has an account with us.


SOURCES OF PERSONAL INFORMATION

How We Use and Share Personal Information

We collect and share your personal information through beacons, pixels, and tags.


We may disclose your personal information to our service providers under a written contract.


We may use your personal information for our business purposes, such as internal research and technological development. This is not considered "selling" your personal information.


We have not sold or shared any personal information to third parties for a business or commercial purpose in the past twelve (12) months.


Your Rights

You have rights under certain U.S. state data protection laws. However, these rights are not absolute, and we may decline your request as permitted by law. These rights include:


  • Right to know whether we are processing your personal data.
  • Right to access your personal data.
  • Right to correct inaccuracies in your personal data.
  • Right to request deletion of your personal data.
  • Right to obtain a copy of your previously shared personal data.
  • Right to non-discrimination for exercising your rights.
  • Right to opt-out of personal data processing used for targeted advertising or profiling.

Depending on your state, you may also have additional rights related to:


  • Obtaining a list of categories of third parties to whom we have disclosed personal data.
  • Limiting use and disclosure of sensitive personal data.
  • Opting out of the collection of sensitive data through voice or facial recognition features.

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting Data Request Page, emailing us at team+privacy@webhostingm.com, or visiting Contact Us for more details.


You may designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not provide proof of authorization.


Request Verification

Upon receiving your request, we will verify your identity. We will only use personal information provided in your request for identity verification. If we cannot verify your identity, we may request additional information.


If you submit the request through an authorized agent, we may need to collect additional information to verify your identity and ensure proper authorization.


Appeals

If we decline to take action regarding your request, you may appeal our decision by emailing us at team+privacy@webhostingm.com. We will inform you in writing of any actions taken or not taken in response to the appeal.


If your appeal is denied, you may submit a complaint to your state attorney general.


California "Shine The Light" Law

California Civil Code Section 1798.83, known as the "Shine The Light" law, allows California residents to request information about categories of personal information disclosed to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please submit it in writing using the contact details provided in the section "How Can You Contact Us About This Notice?"


12. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to comply with relevant laws. We may update this Privacy Notice periodically. The updated version will be indicated by a revised date at the top of this document. If we make material changes, we may notify you by posting a notice or sending you a direct notification. We encourage you to review this notice frequently.


13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by:


  • Email: team+privacy@webhostingm.com
  • Phone: +1 (706) 403-2045
  • WebHosting
    Data Protection Office
    2093 Philadelphia Pike, Suite 372
    Claymont, DE 19703-2424
    United States

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on the laws applicable to your country or state of residence in the U.S., you may have the right to request access to the personal information we collect, details about how we process it, correct inaccuracies, or delete your personal information. You may also withdraw your consent to our processing of your personal information.


To request to review, update, or delete your personal information, please visit: Data Request Page.